“Delegates are challenged to think and behave differently and have many opportunities to practise, reflect and re-practise positive behaviours. This is partly due to the thorough research Keystone conducts in advance (to ensure actors have the appropriate language and understanding) and partly due to the actors’ unique skills in balancing acting with facilitation. Actors are able to translate delegates’ ideas and reported anecdotes into ‘live’ scenarios, ready to be explored and worked through by the delegates. This makes the sessions highly energetic, immediate and effective. I have immense admiration for the actors’ ability to listen to the delegates and turn their reality into training material and then into a successful outcome.”