Achieving Performance Through People

The purpose of this standard is to enable the delegate to develop knowledge and understanding of using leadership and inter-personal skills to establish effective teams and achieve high levels of performance through people as required by a practising or potential site supervisor.

CITB Registered Employers can claim £240 for each delegate successfully completing this course and its assessment.

Guided Learning Hours

14 hours which are delivered as 2 days (virtual or face-to-face) plus pre- and post-work.

Assessment

A Question and Answer paper completed at the end of Day 2

Learning outcomes

The delegate will be able to:

Describe the principal features of two or more factors that will influence the choice of leadership styles or behaviours on site
Describe two or more appropriate actions to enhance own leadership behaviour in the context of a correct and appropriate model of leadership.
Describe the practices associated with developing and maintaining an effective team to explain two or more benefits of developing and maintaining an effective team
Describe the stages of an established model of team formation
Describe two or more appropriate actions to enhance the effectiveness of own team
Describe a recognised theory of motivation
Explain how a motivational technique can be used to improve performance of own site
Describe the stages in the communication cycle
Describe two possible barriers to communication on site within a detailed and appropriate context
Explain why it is important to overcome barriers to communication on site
Describe two or more actions to improve the effectiveness of own communication skills on site in order to improve team and site performance

Describe how to give effective feedback
Explain two different types of feedback, and how each can be used to improve both individual and team performance
Explain how to manage a coaching process by agreeing goals and following a simple coaching model
Describe a tool or technique that can be used to support effective coaching
Identify two barriers to effective coaching within a detailed and appropriate context
Explain two or more suitable strategies to overcome these barriers
Explain the practices of persuading and influencing to explain the differences between them
Describe the skills required in order to persuade effectively
Explain a relevant technique for influencing others and how it is used to achieve objectives

Contact Keystone today: lee.baker@keystonetrainingltd.co.uk / 07432 448017

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