Overview

Over 50% of a person’s communication is interpreted by what is seen, as opposed to what is heard. By confirming, summarising and clarifying, a person will rapidly reduce the likelihood of a breakdown of communication. In addition, a person with excellent summarising skills will find it easier to control a conversation and influence another person to think in a certain way. This programme will equip delegates with the practical skills to do this.

Objectives

• For each delegate to understand how and why communication can break down so easily.
• For each delegate to understand that a picture paints a thousand words and to clearly portray their mental picture   as well as utilise key questioning techniques and summarising skills in order to check another person’s picture.
• To enable each delegate to practice questioning skills that will influence another person to consider a wider picture.
• To enable delegates to practise presenting a summary that will clarify and cement all perceptions and agree and define a way forward.

Content

• Introduction
• The psychology of communication – how it works
• We are visual creatures – painting pictures
• The power of questioning skills
• Defining their current perception
• Challenging that perception
• Examining wider implications – what if? Questions
• Examining other options/ solutions
• Summarising/defining and agreeing objectives
• Practical exercises tailored to the role of each delegate