Objectives

• The importance of resourcing the right people to ensure maximum team performance
• Understanding how to manage performance using formal and informal systems of motivation and communication as well as through processes and procedures
• Exploring what positive performance management looks like and the responsibility of the manager for managing performance effectively
• Understanding and being able to motivate individuals and teams
• Being able to give feedback that encourages a positive response and outcome
• Using coaching skills for sustainable performance improvement Managing poor performance – having the difficult conversations

Content

• The employee lifecycle
• The manager’s impact through interventions on employees from recruitment to leaving
• Effective and ineffective management costs to the employee lifecycle
• What constitutes performance management?
• Barriers to performance management
• Self-assessment – personal strengths and areas for improvement
• Organisational frameworks to support with performance management
• Using competency frameworks and organisational values to manage performance
• The Support and Challenge model
• Key communication skills
• Case studies and coaching/feedback from facilitator
• The 5 ingredients of assertive performance management
• Group activity
• Personal action planning
• Summary and close