Overview

This workshop is designed to investigate how a delegate can increase confidence so that they can put sound communication skills into practice. Day One focuses on the key areas of the part that self-esteem plays in determining behaviour. Day Two gives practical advice on developing levels of assertiveness and on how to utilise self-projection to best effect.

Objectives

• For each delegate to be able to do the following:
• Manage their feelings of self-belief positively.
• Boost their confidence enabling them to push themselves further and feel more confident in their abilities.
• Recognise and eliminate or replace gestures and speech that could reduce the power of communication.
• Recognise the difference between assertiveness, aggression and submission.
• Promote a more confident and assertive image to others.
• Gain positive responses from people.
• Handle difficult situations.

Content

• Introduction
• The psychology of confidence and self esteem
• ‘Personal Power’ evaluation
• Development of ‘Personal Power’ programme
• Style and self-projection
• Communication styles
• Gaining confidence and self-control techniques for holding emotions at bay
• Dealing with conflict and confrontation by using assertive interpersonal skills and reaching positive win/win solutionsfor all
• Saying ‘No’
• Giving feedback
• Receiving criticism
• Summary, action plan and close