Overview

Each manager will leave the course with a personal action plan for how they will improve their effectiveness as a manager.

Objectives

• To understand the responsibilities and accountabilities of a manager.
• Understanding the key characteristics of a good manager.
• To build and manage an effective team through key leadership skills.
• To develop essential people management skills.
• To develop key coaching and delegation techniques in order to strengthen the team’s capabilities.
• To increase your confidence, and ability, in performance managing your team members.
• To understand your own leadership style, the impact this can have on others, and how to adapt your style to suit the individual and the situation.

Contents

• So what makes a good manager then? – Key characteristics
• Understanding the difference between leading and managing
• Kotter’s model
• What’s My Leadership Style? – Self analysis and review
• Understanding how to effectively manage performance
• The Support and Challenge model – interactive exercises
• Situational Leadership – adapting my style to suit the individual
• Coaching skills – the SOARR model
• Leading and building successful teams
• Characteristics of high performing teams – P.E.R.F.O.R.M. mnemonic. Current state assessment
• Personal action plan
• Close