Customer Upselling and Referral Strategy

Overview

Often a company focuses on “new business” when in fact they can capture more revenue from their existing customers, and, can also generate referrals. This one-day course demonstrates why, and how.

Customer Upselling and Referral Strategy

Available onsite

Objectives

  • Understand the basics of the AIDA sales process.
  • Enable delegates to see how their own actions and mindset will influence success.
  • Change client engagement from management to strategy.
  • Tactics to increase revenue, and touch points.
  • Explain why referrals matter, and how to create an action plan that works 12 months of the year.

Content

Session 1:

  • How to get more from the whole account.
  • Creating a plan of action.
  • Your standards define your success. What you think you attract.

Session 2:

  • What does proactive look like?
  • Deciding your touch points, and how to engage.
  • What to look for, how, and where. Future thinking, job moves, trends.

Session 3:

  • The power of questions, and how to use.
  • Referral Mastery – why they work, and how to ask for them.
  • Action planning between Marketing and Account Management and “Battleships” tactics.

Enquire today.

Enquire about this course today, this course is a pre-designed course available for any business, please give us as much information as you can in the below form as this will give us a much better understanding of how we can help you.

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Our Services

Keystone provides a wide range of professional consultancy services designed to assist individuals and organisations in reaching their full potential.

Our Team

Our team are experienced in CRM, consultancy, operations and programme management. This allows us to manage the successful delivery of bespoke client projects.

Interested in finding out more?

Call 0330 133 8190 or email hello@keystonetrainingltd.co.uk

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