It also examines how to coach and manage the performance of others in order to ensure that they are confident that work will be carried out effectively.

Objectives

• For delegates to understand the process of effective delegation.
• For delegates to understand what should and should not be delegated.
• For delegates to understand how to empower their teams.
• For delegates to understand how to give feedback on performance

Contents

• What delegation is and isn’t
• Why we avoid delegation and the impact of this
• The benefits of delegating
• Linking delegation to performance management and coaching
• Situational leadership and how this relates to delegating
• How to delegate – tools and techniques
• Planning to delegate
• Organisational skills
• Coaching skills – the SOARR model
• Monitoring and measuring
• Giving constructive feedback
• Adapting your style to meet an individual’s confidence and competence level
• Managing motivation
• Action plan and close