Overview

This programme takes delegates through the entire process of problem solving and making good, effective decisions, from initial deliberation and analytical thinking right through to the final implementation.

Objectives

• For all delegates to become aware of the benefits and purpose of Problem Solving Teams.
• For delegates to gain a comprehensive understanding of the problem solving process.
• For delegates to be able to successfully identify and select solutions.
• For the delegates to look at different analytical approaches to solving problems.

Contents

• Introduction
• Understanding Problem Solving Teams
• Understanding problem solving – the process
• Identifying the problem through brainstorming
• Developing creative thinking
• Analysing symptoms
• Understanding causes and effective evaluation through data collection and analysis
• Defining decisions
• Identifying ‘Decision Making Styles’
• Using decision making tools
• Action plan and close